Question 1

Can I just transfer my energy from my old address to my new address, and stay with the same provider?

Accepted Answer

In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.

Question 2

Why do I need to provide personal details?

Accepted Answer

Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.

We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.

Question 3

How much notice do I need to give to connect electricity and gas at my new address?

Accepted Answer

It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).

Question 4

I've been approved for a rental property. How do I connect electricity?

Accepted Answer

The process for a rental property is the same as other properties. Simply fill in the form, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!

Question 5

Do I need to be at the new address to get connected?

Accepted Answer

In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the elecitricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.

Question 6

What energy providers does BeMoved partner with?

Accepted Answer

We partner with Australia's top-tier providers, including Energy Australia, Origin and AGL.

Question 7

How is the BeMoved service free?

Accepted Answer

The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.

Question 8

Can I complete my connection online?

Accepted Answer

Absolutely! That's the benefit of using the BeMoved service. In just a few minutes, and without any annoying phone calls or sitting on hold, we can get your connection sorted and tick that task off your list.

Question 9

Can I use different providers for energy and gas?

Accepted Answer

Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.

Question 10

Where do I find my main switch?

Accepted Answer

Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:

on an outside wall
in your garage
in your hallway
in a kitchen cupboard

In your meter box there'll be a number of switches. Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too.

Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place.

Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.

Question 11

How soon can gas be connected?

Accepted Answer

Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.

Question 12

Can you disconnect my energy at my old address?

Accepted Answer

In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.

Question 13

What's a smart meter and how do I know if I have one?

Accepted Answer

A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption.Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.

Question 14

How long does it take to connect electricity and gas?

Accepted Answer

Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.

Question 15

What does it cost to connect my energy and gas?

Accepted Answer

Costs will vary depending on the provider and plan you choose, and these costs are shown on the plans page. There is no cost to use the BeMoved service to connect your electricity or gas.

Question 16

How do I track my order?

Accepted Answer

Once you've submitted your order, you'll receive an SMS and Email with details of how to track your order.

Question 17

How much notice do I need to give to disconnect at my old address?

Accepted Answer

It's recommended to give a week's notice, where possible.

Mon-Fri	8:30AM-6:00PM (AEST/AEDT)
Saturday	Closed
Sunday	Closed
National Public Holidays	Closed
State/Regional Public Holidays	8:30AM-6:00PM (AEST/AEDT)

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