We’re here to help
Contact us
Need help with your order, or want to follow up on a utilities connection? Get in touch by phone, live chat or email during trading hours — or find a quick answer in our FAQs below.
Trading hours
- Monday – Friday
- 8:30am – 6:00pm
- Saturday & Sunday
- Closed
- National public holidays
- Closed
- State/regional public holidays
- 8:30am – 6:00pm
All times AEST/AEDT (Sydney time).
Existing orders
Already submitted an order?
If you’ve already submitted an order and need assistance, you can contact us via:
[email protected]Ordering online
Need help completing your order on our website?
Call us at the number below, or request a call back.
Moving in and need power urgently?
Same-day and urgent connections are available in many areas. Order as early in the day as possible (preferably before 11am) for the best chance.
Frequently asked questions
Quick answers about your connection order. Can’t find what you need? Call 1300 661 464 during trading hours.