The Utility Moving Checklist: How to Connect Electricity, Gas & Internet in Australia
Recommended Articles
FAQs
Moving can be daunting, but we can help you tick a few tasks off your list.
Check out our helpful list of Frequently Asked Questions, or get in touch via livechat if you need additional assistance.
How long does it take to organise my connection with BeMoved?
Using the BeMoved service, we can get your connection sorted in just a few minutes, without having to spend ages on the phone, sitting on hold or making multiple phone calls.
How much notice do I need to give to connect electricity and gas at my new address?
It depends on the provider you choose, but it's always recommended to give at least a few days notice where you can. It's worth remembering that electricity and gas can only be connected on weekdays (not weekends or public holidays).
How soon can gas be connected?
Natural gas connections can take 2-3 business days, so make sure to submit your order ASAP if you need gas services connected.
Do I need to be at the new address to get connected?
In most cases, no, no one will need to be at the home when the connection is turned on. You'll likely have to make sure the electricity supply is switched off on the main switchboard, though. The provider will give you instructions once your application is submitted.
What does it cost to connect my energy and gas?
There is no cost to use the BeMoved service to connect your electricity or gas. Costs for the plans you choose will vary depending on the provider and plan you choose, and these costs are shown on the plans page.
How is the BeMoved service free?
The providers pay a fee to BeMoved when you connect electricity or gas using the BeMoved service. This does not affect the price you pay, nor the plans or options available for you to choose.
I've been approved for a rental property. How do I connect electricity?
The process for a rental property is the same as other properties. Simply go through the connection flow, choosing the address, connection date, energy provider and plan, and provide a few personal details. From there, we'll get your connection sorted!
Can I complete my connection online?
Absolutely! That's the benefit of using the BeMoved service. In just a few minutes, and without any annoying phone calls or sitting on hold, we can get your connection sorted and tick that task off your list.
How do I track my order?
Once you've submitted your order, you'll receive an SMS and Email with details of how to keep track of your order.
How can I keep track of my utilities after I move?
Once you’re settled into your new home, RateGuard, our household bill monitoring service, can help you keep an eye on your energy, gas or internet plan over time. Securely connect your utilities data and RateGuard will monitor your usage and plan, and let you know when it may be worth reviewing your options.
Where do I find my main switch?
Your main switch is located in your fuse or meter box. Depending on your property, your meter box could be:
- on an outside wall
- in your garage
- in your hallway
- in a kitchen cupboard In your meter box there'll be a number of switches.
Look for the one that has the "main switch" label. Some properties also have a hot water switch - if yours does, you'll need to look for that one too. Flick the main switch (and hot water switch if you have one) to the off position (this might be shown as an | for on and O for off) to allow your electricity connection to take place. Once your power company has confirmed your electricity is connected, switch the main switch and hot water switch back on.
What's a smart meter and how do I know if I have one?
A "Smart Meter", or digital meter, records your energy consumption every 30 minutes and sends usage data to your retailer. This means you get more timely and accurate bills, and can receive bills monthly.
Unlike smart meters, "Basic Meters" measure your usage from one point in time to another and are read by a meter reader every 3 months.
Smart meters generally have a digital face with numbers or digits that represent your current read data and electricity consumption. Basic or analogue meters generally have a dial that spins around, recording your consumption in kWh.
What energy providers does BeMoved partner with?
We partner with Australia's top-tier providers, including EnergyAustralia, Origin and AGL.
Can I just transfer my energy from my old address to my new address, and stay with the same provider?
In a word, yes, it's possible. Technically speaking, the energy companies still require it to be a disconnection (at the old address) and then a connection (at the new address). We can still facilitate this through the BeMoved service, if you choose to stay with one of our partner providers.
Can I use different providers for energy and gas?
Yes, absolutely. When you go through the flow and choose services to connect, you'll be able to choose the same, or different providers for energy and gas.
Can you disconnect my energy at my old address?
In most cases, we can arrange disconnection at your old address, as long as your old address used one of the partner providers for your energy. Most providers will charge a disconnection fee which is added to your final bill.
How much notice do I need to give to disconnect at my old address?
It's recommended to give a week's notice, where possible.
Why do I need to provide personal details?
Your personal information is required to pre-fill your utility connection application. We will ask for your full name, mobile phone number and email address. Once you have chosen your provider and plan, you'll also be asked for your ID details, date of birth and address. These are required by the energy companies to process your application.
We do not disclose or sell your personal information to anyone, and collecting these details is for the sole purpose of arranging and facilitating your utility connection (as per the Australian Privacy Principles under the Privacy Act 1988). BeMoved Privacy Policy.